SaaS
Pipeline and support for SaaS, without hiring in three time zones.
Dedicated SDR teams that book qualified demos, and support teams that know your product well enough to resolve tickets rather than route them.
What Usually Brings People Here
Founders doing outbound and support
Demos, tickets and renewals all land on the same two people.
Expensive US SDRs, high churn
Ramp takes months and the average tenure is barely longer.
Support that does not know the product
Shared-pool providers answer fast and wrong.
By the Numbers
15Agent outbound team built for a digital marketing SaaS client
$5M+Client revenue driven by that team
25%+Conversion on qualified campaigns
What We Run for SaaS
Four ways we plug in.
Outbound SDR teamDemos booked against your ICP and qualification card, inside HubSpot or Salesforce, with show-up tracking.How it works
Tier-1 customer supportPhone and email support trained on your product and your definition of resolved.How it works
Live chatPre-sales and support chat on your site during US and EU hours.How it works
Onboarding and retention callsActivation check-ins, renewal reminders and churn-save conversations.How it works
SaaS Results
Real campaigns. Real numbers.
Figures are from client engagements and verified Upwork records. Clients are named only with permission. All case studies →
How Every Team Is Run
The part most vendors skip.
Whatever the campaign, the operating system underneath is the same. It is why clients stay.
- A named team lead for every dedicated team, accountable for your numbers
- QA against a written card: calls or tickets sampled and scored against campaign-specific criteria
- Scores shared with you, not kept inside our floor
- Reporting on an agreed cadence, in a format you can check without asking
- Your tools, your data: we work inside your CRM, dialer or helpdesk
- Confidentiality agreements signed by every agent; least-privilege access you control
Frequently Asked
SaaS questions we hear most.
Can your SDRs sell a technical product?−
They can hold a qualified first conversation about it. We train on your product, your ICP and the questions a buyer asks in a first call; the demo stays with your AE. Where a product is highly technical we say so early and scope accordingly.
Do you work in our CRM?+
Yes. HubSpot, Salesforce, Zoho and others. Activity is logged in your system, so your reporting stays whole.
How do you keep support answers accurate as we ship?+
A playbook built from your docs, refresher sessions when you release changes, and QA samples scored for accuracy. Unknowns are escalated, answered once and added to the playbook.
Can we start with support only, or outbound only?+
Yes. Most SaaS clients start with one and add the other once the first team has proved itself.
Top Rated Plus
Agency status on Upwork
100%
Job Success Score
376
Jobs completed
50+
Agents on the floor
Since 2021
Serving US, UK, EU, CA & UAE clients